Contact Center Solution
For Business Voice & Business Voice+
Elevate The Customer Experience With Sangoma's Contact Center
Sangoma’s Contact Center is a complete inbound contact center solution that will keep your customers on the cutting edge with a comprehensive suite of features, including an easy-to-use, web-based interface that makes it simple to add queues and agents. With advanced and customizable features such as call routing, management and reporting, your customers will enjoy a streamlined experience that both improves customer satisfaction and boosts agent productivity.
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The Only Contact Center Solution Your Business Will Ever Need
Sangoma’s Contact Center solution is the end-to-end communications solution for all your contact center needs. Contact Center can be integrated with both Business Voice and Business Voice+ solutions, so you can easily bring together all your locations with one Unified Communications solution. In addition to increases in productivity, these advanced features will keep you ahead of the competition and industry trends with the most functional, reliable, and flexible tools all in one contact center solution.
Contact Center Solution Features & Benefits
- Agent login/logout
- Callbacks and Post Call Surveys
- Skill-based ring strategies
- Flexible queuing configurations
- Real-time displays (optional)
- In-depth reporting (optional)
- Embedded softphone requiring no additional downloads to agent desktops
- Agent barge, monitor, and whisper functionality
- Optional cloud-based recording of agents' inbound and outbound calls for quality assurance or archival purposes
- Ability to add to any existing Sangoma Business Voice or Business Voice+ system with no additional hardware required.
- Click-to-Dial
- Mobile Agent App
- SF Connector for Salesforce Tenants
- Interactive Voice Response with Text-to-Speech (IVR Builder)
Key Competitive Contact Center Solution Differentiators
- 24/7 support across the United States
- Integrates with analog devices
- Key system emulation
- 30-day money-back guarantee
- Flexible cloud or on-site solutions that ensure call quality, reliability and functionality
- Free next-business-day parts replacement and software updates
- Uses unique proprietary technology, eliminating the need for additional hardware
Sangoma Contact Center Solution for Business Voice & Business Voice+
Customer-facing, multi-location businesses lacking a unified approach to handling customer calls.
Provides a cloud-native platform with flexible deployment options, an advanced Contact Center solution and simplified billing, as well as end-to-end support for installation, hardware and ongoing maintenance from a single provider.
Access to metrics to properly gauge customer sentiment and experience.
Offers in-depth customer analytics to every department. The product includes infrastructure for all employees to optimize caller experience and engagement with customer brands, allowing them to base business decisions on hard analytics and data.
Remaining cost-effective without sacrificing functionality.
More cost-effective than many of its competitors contact center solutions, while still including all the bells and whistles of a complete inbound call center service. Contact Center can be bundled with other Sangoma products, allowing for additional savings.
Streamlining the managerial processes of the call center.
Easily manage queue performance by adjusting to changes in call volume, caller wait times and agent availability in real-time. Cultivate agent performance and effectiveness by gauging agent readiness, answer rate and talk time. 85% of customers report being satisfied with the Sangoma Contact Center solution.
Wondering if you need a full blown Contact Center or if a departmental solution is right for you? Click here in order to find out the key differences between our Contact Center & Service Insight offerings.
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