Hybrid unified communications: The best of cloud and on-prem
- Switchvox
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Combines cloud mobility and centralised management with on-site call control and survivability, delivering 99.999% uptime so your business stays connected, even when the internet doesn’t.
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Why hybrid?
Pure cloud phone systems rely entirely on internet connectivity, when the connection drops, so do your calls. Traditional on-premises systems offer reliability, but often at the expense of flexibility, mobility, and centralised management.
Many businesses don’t fit neatly into either model.
Centralised control without sacrificing flexibility
Manage users, features, and locations from the cloud while enabling workforce mobility across sites and devices. Easily scale as your business grows, without re-architecting your phone system.
Local survivability that keeps calls flowing
Maintain on-site call processing so phones continue to work even if the internet goes down. Hybrid
supports legacy analog phones and devices so you can modernise at your own pace.
Built-in redundancy for business continuity
Automatic failover to ensure uninterrupted communications during outages, so your business always stays reachable.
Optimised performance, tailored to your environment
Deliver consistent call quality with local Quality of Service (QoS) controls and customised phone features.
Included features
Calls
Unlimited calling backed by Sangoma’s 99.999% uptime.
Messaging
1:1 or group messaging, SMS, channels, and file sharing.
Video Meetings
Start HD video meetings instantly from any conversation.
Receptionist Dashboard
Manage high-volume inbound calls from a single interface for faster routing and response.
Trusted by businesses across industries
See how businesses of every size use Sangoma to stay connected.
Our deployment models
A cloud-based business phone system that provides enterprise-grade calling features without requiring on-premise PBX hardware. It enables flexible, remote call management while reducing costs and simplifying administration.
Learn moreDeployed entirely within your own data center or environment, giving maximum control over data, security, and compliance. Best for organisations with strict regulatory or latency requirements.
Learn moreCombines cloud services with on-prem systems, letting you keep sensitive workloads local while leveraging cloud scalability. Ideal when you need flexibility without giving up control.
Frequently asked questions
What are the key advantages of a hybrid UCaaS solution over a fully cloud solution?
The biggest advantage of Hybrid UCaaS is local survivability. If your internet connection or cloud services go down, your business can still operate using the local, on-premises system. You don’t lose communication because the on-site system keeps everything running smoothly.
Can hybrid UCaaS be customised for specific business needs?
Yes, Sangoma’s hybrid UCaaS solution (powered by Business Voice Plus) can be customized to meet specific business needs. We offer features like custom CRM integrations and Microsoft Teams integration, allowing businesses to tailor the system to their unique requirements.
Is hybrid UCaaS cost effective compared to a cloud or on-premises solutions?
Yes, hybrid UCaaS can be more cost-effective than both fully cloud-based and on-premises solutions. It reduces the need for expensive on-site hardware and maintenance, while still allowing you to leverage cloud scalability and flexibility. This hybrid approach means you can avoid the high upfront costs of an entirely on-premises system and the ongoing costs of fully relying on cloud infrastructure, while still benefiting from both.
How does hybrid UCaaS guarantee uninterrupted business communications?
Hybrid UCaaS guarantees uninterrupted communications by combining the local reliability of on-premises systems with the redundancy and scalability of the cloud. With 99.999% uptime and multiple failover options, if one system fails, the other seamlessly takes over, ensuring continuous operations and minimal disruption to your business-critical communications.
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Find flexible and tailored plans so you never pay more than you need to,
whatever the size of your business.