How do you know your business is an informal Call Centre?
Ask yourself:
Do you take any inbound calls?
Do you take calls from customers?
Do you sometimes have more calls than people to answer them?
Would you like to offer queue callback?
Would you like to play custom messages to callers?
Would you like to monitor how many callers are waiting?
Would you like to report on call handling?
Would you like to enable remote workers to handle calls?
If you answer “yes” to any of these questions, guess what?
You are an “informal call centre”!
