Joel Kappes

Chief Customer Officer

Joel Kappes serves as the Chief Customer Officer at Sangoma, where he leads project management, provisioning, customer success, support, and professional services. Boasting over 27 years of experience in operational and customer service capacities across renowned technology companies like First Data Corporation, Nortel, Fore Systems, ShoreTel, RingCentral, Mitel, 8×8, and various private equity portfolio companies, Joel brings a wealth of expertise to his current role. He is acknowledged for his results-oriented leadership style and dedication to refining business processes while enriching partner and customer interactions.