Overall SaaS Benefit Review

Sangoma recently partnered with Eastern Management Group regarding a report reviewing the end-customer benefits of Sangoma’s various Communications as a Service offerings. The full report can be found here, and it covers all of Sangoma’s Communications as a Service offerings:

• Unified Communications as a Service – UCaaS
• Video Meetings as a Service – MaaS
• Collaboration as a Service CollaaS
• Contact Center as a Service – CCaaS
• Trunking as a Service – TaaS
• Communication Platforms as a Service – CPaaS
• Network Connectivity – Network Access as a Service
• SD-WAN Managed Services
• Security as a Service – Managed Security
• Fax as a Service – FaaS
• Access Control as a Service – ACaaS
• Desktop as a Service – DaaS

While each one of these has specific customer benefits, at a high level the value to the end-user of using any managed communications service comes down to the following:

• Reduced IT Effort
• Deployment Velocity
• Scalability
• Business Agility

In the next couple of weeks, I will go a more in-depth into some of the Sangoma cloud services, and explore more specific end-user customer benefits of the cloud service discussed that week. If you want to read the full report now, please go here. Otherwise, stay tuned here and I’ll provide a few quick updates for you.