What is Sangoma CX®?
Sangoma CX is a cloud-native contact center suite that enables businesses to effortlessly manage inbound interactions across multiple channels, including voice, email, SMS, web chat, and social messaging apps, while allowing agents to handle outbound call campaigns. Sangoma CX is designed to streamline critical contact center operations, ensuring high agent productivity levels and an enriched customer experience.
Dynamic call routing
End-to-end encryption
IVR builder
Multichannel
Flexible licensing
Improved queuing
Agent coaching
API integrations
AI automation
Intuitive user interface
Zero touch desktop
Real-time metrics
Satisfaction surveys
Third party integrations
Historical reporting
HIPAA compliant
