Both Sangoma and RingCentral are established UCaaS providers, but they are built on different philosophies around deployment, pricing, and support. This comparison helps SMB buyers compare deployment options, core capabilities, pricing, and support. It does not cover custom enterprise quotes or plan-specific exceptions.
Why Are We Comparing Sangoma and RingCentral?
RingCentral appears on almost every UCaaS shortlist by default. Sangoma earns its place differently: through deployment flexibility, transparent pricing, and owned infrastructure from phones to network management.
The comparison matters because these two platforms diverge sharply on questions that create friction later: What happens to calls when the internet goes down? What will this actually cost in month twelve? Who picks up when something breaks?
Sangoma vs RingCentral: Quick Take
Choose Sangoma if you need hybrid or on-premises deployment, want a single vendor for UC and networking, need unlimited SMS without paying more, or are managing costs carefully.
Choose RingCentral if you are fully cloud-committed, have an IT team comfortable with a complex platform, and value a large integration marketplace over cost predictability.
| Factor | Sangoma | RingCentral |
| Deployment | Cloud, hybrid, on-premises | Cloud only |
| SMS (included) | Unlimited (tiered plans) | 25–200 per user/month by plan |
| International calling | Unlimited on premium tier (select countries) | Always metered |
| MS Teams integration | Included, no extra charge | Paid add-on |
| Local survivability | Yes (BV+) | No |
| Hardware | Manufactures own phones | Third-party only |
| Support | 100% US-based | Being offshored to Manila |
| Billing start | On activation | Day 1, pre-activation |
| Contact center | Native CCaaS | Rebranded NICE InContact |
Comparison of Core Capabilities
Sangoma owns its full stack: phones, firmware, UC, and managed networking. RingCentral is a cloud-only platform dependent on third-party hardware and a stable internet connection at all times. Sangoma includes its key integrations: Salesforce, Microsoft Teams, and Zapier-based custom workflows via Integration Studio on standard plans. RingCentral offers a larger integration marketplace (330+), but most CRM integrations (Salesforce, HubSpot, Zendesk) are gated behind the Advanced plan at $25/user/month.
| Capability | Sangoma | RingCentral |
| Reliability / survivability | Failover to POTS, secondary internet, optional 4G/5G | No failover; cloud-only |
| Calling features | Voice, fax, SMS on one DID | Voice, fax, SMS on separate numbers |
| MS Teams integration | Included | Paid add-on |
| Salesforce / CRM | Included | Advanced plan or above |
| API access | Yes | Yes |
| Custom workflows | Yes (Integration Studio, Zapier) | Yes (through its marketplace) |
| AI features | Transcription, meeting summaries, call management | Available; many are paid add-ons |
| Support | 100% US-based | Offshored; widespread complaints |
Deployment Options
RingCentral is cloud-only which means if the internet goes down, phones go down with it. Sangoma supports cloud, hybrid, and on-premises. Its hybrid model (Business Voice Plus/BV+) keeps calls running via failover to POTS, a secondary connection, or 4G/5G backup even during an outage.
| Deployment Option | Sangoma | RingCentral |
| Cloud | Yes | Yes |
| Hybrid | Yes (BV+) | No |
| On-premises | Yes | No |
| Local survivability | Yes | No |
| Deployment cost | Lower; setup support included | 2–3x higher; add-on professional services required |
Calling and Administration
Sangoma assigns one DID for both voice and SMS. SMS is unlimited on tiered plans. International calling is included on the premium tier for select countries.
RingCentral caps SMS at 25 messages per user per month on the Core plan, rising to 100 on Advanced and 200 on Ultra. International calling is always metered regardless of plan.
| Feature | Sangoma | RingCentral |
| SMS | Unlimited (tiered plans) | 25–200/user/month by plan |
| International calling | Unlimited on premium tier (select countries) | Always metered |
| Single DID for voice + SMS | Yes | No |
| Call recording | Yes | Advanced plan and above |
| IVR | Multi-level, included | Multi-level (Advanced plan and above) |
What to validate in a demo: Confirm which analytics features require an upgrade, how admin roles are structured, and how call quality issues are flagged and resolved.
Collaboration Capabilities
Both platforms offer chat, video, file sharing, and mobile/desktop apps. Sangoma’s collaboration is built into the same platform as voice, so there is no app switching. Microsoft Teams integration is included at no charge.
| Capability | Sangoma | RingCentral |
| Team chat | Yes | Yes |
| Video meetings | Yes | Yes |
| MS Teams integration | Included | Paid add-on |
| External SMS | Unlimited (tiered plans) | Capped by plan |
| Mobile app | Yes (Sangoma Talk) | Yes (RingCentral App) |
Contact/Call Center Suitability
Sangoma’s CCaaS is native, lower-priced, and bundled with voice. RingCentral does not own its contact center product; it resells NICE InContact as RingCX at $65/user/month billed annually, introducing a third-party dependency for support and roadmap decisions.
| Feature | Sangoma | RingCentral |
| Native CCaaS | Yes | No (rebranded NICE InContact) |
| Listen / whisper / barge | Yes | Yes (Advanced plan and above) |
| CCaaS pricing | Lower; bundled with voice | $65/user/month (RingCX) |
Small support teams (under 10 agents) will find Sangoma’s queue and IVR features sufficient without a dedicated CCaaS license. Sales teams using call coaching get Sangoma’s monitoring tools at a lower per-seat cost than RingCX.
Integrations Flexibility
Sangoma includes 300+ integrations on standard plans, including Teams and Salesforce, with no upgrade required. RingCentral’s 330+ integrations sound comparable, but most CRM integrations (Salesforce, HubSpot, Zendesk) are gated behind the Advanced plan.
| Integration Attribute | Sangoma | RingCentral |
| MS Teams | Included | Extra charge |
| Salesforce / CRM | Included | Advanced plan or above |
| API access | Yes | Yes (all plans) |
| Integration support | In-house | Third-party marketplace |
Sangoma vs RingCentral: Pricing Comparison
RingCentral’s plans run $20/user/month (Core), $25/user/month (Advanced), and $35/user/month (Ultra), billed annually. Most businesses land on Advanced at minimum once they discover how little the Core plan includes. RingCentral billing begins on Day 1 before service is activated.
Sangoma bills from activation. Unlimited SMS, Teams integration, and international calling on the premium tier are included without add-ons. The contact center solution is less expensive than RingCX when bundled with voice. For a Sangoma quote, contact sales.
| Pricing Factor | Sangoma | RingCentral |
| Entry plan (annual) | Contact for quote | $20/user/month (Core) |
| Mid-tier plan (annual) | Contact for quote | $25/user/month (Advanced) |
| Top plan (annual) | Contact for quote | $35/user/month (Ultra) |
| SMS | Unlimited (tiered plans) | 25–200/user/month by plan |
| MS Teams integration | Included | Extra charge |
| Billing start | On activation | Day 1, pre-activation |
| Admin/regulatory fee | Standard fees apply | ~$3–5/line/month surcharge |
| Contract terms | Flexible; no forced lock-ins | Auto-renewals; early termination fees |
| CCaaS pricing | Lower; bundled with voice | $65/user/month (RingCX) |
See Sangoma’s full fee schedule at sangoma.com/legal/fees.
Security and Compliance
RingCentral highlights an extensive portfolio of compliance certifications, which can be especially helpful for teams that rely on documented attestations and audit reports during vendor selection.
Where Sangoma has a genuine advantage is at the infrastructure layer. Because Sangoma owns UC, managed networking, SD-WAN, and firewall services under one vendor, security is not a separate conversation with a separate team. Network-level threat detection, access controls, and call data all sit within the same managed environment. When something needs to be investigated or audited, there is one vendor accountable for the full stack rather than a hand-off between a UCaaS provider and whoever manages your network separately.
RingCentral’s security scope covers the UCaaS layer only. Network security, firewalls, and infrastructure protection are the customer’s responsibility or a third party’s.
| Security Factor | Sangoma | RingCentral |
| Encryption (in transit and at rest) | Yes | Yes |
| SSO | Yes | Yes |
| HIPAA BAA | Yes | Yes (on request) |
| Managed security (same vendor) | Yes (SD-WAN, firewall, threat detection) | No |
| Network-level threat detection | Yes | No |
| Call recording retention | Configurable | 90 days on standard plans |
| Compliance certifications | Core certifications | Broader certification portfolio |
Questions to ask in a security review: Where is our data stored, and can we control that? How long are audit logs retained? Does SSO require an additional license? What is the process for exporting data if we switch vendors? Who owns the issue if it spans UC and network?
Support Differences
Sangoma provides 100% US-based support with 24/7 coverage and a network of local installing partners for on-site help. Onboarding is personalized and included. Number porting is handled with phone and email support, and customers retain full control of their numbers throughout.
RingCentral’s support has been offshored to Manila and is a consistent source of complaints across independent review platforms. Port-out support is email-only, and customers have reported delays, refusals, and the risk of losing access to their numbers if service is canceled before porting is complete.
| Support Factor | Sangoma | RingCentral |
| Support location | 100% US-based | Offshored to Manila |
| Onsite support | Yes (local partners) | No |
| Onboarding | Personalized; included | Add-on professional services |
| Port-out support | Phone and email | Email only |
| Number retention | Full control; no hidden fees | Delays and refusals reported |
Is Sangoma a Good Alternative to RingCentral?
For SMBs evaluating alternatives to RingCentral, Sangoma addresses the most common reasons businesses leave: unpredictable billing, contract lock-ins, cloud-only limitations, and slow support. Other alternatives worth considering include Nextiva, Vonage, and 8×8, but none of them match Sangoma’s combination of deployment flexibility and end-to-end vendor ownership.
Sangoma helped the largest HydroVac business in North America scale from $250M to $700M in revenue without a proportional increase in infrastructure costs. Read the full story.
The City of Commerce, Georgia, moved from a legacy PRI system to Sangoma’s Switchvox Cloud and cut communication expenses by over 30%, saving $18,000 annually. Read the full story.
Book a call with Sangoma to see the platform against your specific requirements.
Sangoma vs RingCentral FAQs
What are the best alternatives to RingCentral? Sangoma, Nextiva, Vonage, 8×8, and Zoom Phone are the most commonly evaluated alternatives for SMBs. Sangoma stands out for hybrid and on-premises deployment, US-based support, and end-to-end vendor ownership including networking and security.
How difficult is it to transfer from RingCentral to Sangoma? Sangoma handles porting with both phone and email support, and customers keep full control of their numbers without hidden fees or delays. RingCentral customers frequently report porting difficulties including long delays, contract-related refusals, and number loss risk if service is canceled before porting completes.
Which is the better choice for security and compliance? Both platforms support encryption, SSO, and HIPAA via BAA. Sangoma’s edge is at the infrastructure layer: managed security and network controls come from the same vendor, which simplifies audits and removes third-party dependencies. For regulated industries, ask both vendors specifically about data residency and audit log retention.
Which platform suits different types of businesses? RingCentral suits cloud-first businesses with stable infrastructure and an IT team that can manage a complex platform. Sangoma suits businesses that need deployment flexibility, have locations with unreliable internet, want one vendor for UC and networking, or are in industries like manufacturing, healthcare, or field services where calling reliability is non-negotiable.
Does RingCentral offer deployment flexibility? No. RingCentral is cloud-only with no hybrid or on-premises option. Businesses that need local survivability or on-premises data control cannot meet those requirements with RingCentral.
How should I choose between Sangoma and RingCentral? Start with deployment. If local survivability or on-premises control is a requirement, RingCentral is off the table. If cloud works for your environment, model the full cost of RingCentral’s Advanced plan (where most features actually unlock) including administrative fees and SMS exposure, and compare it to a Sangoma quote. Then check independent support ratings on G2 or GetApp for both vendors before signing anything.