Supercharge Microsoft Teams with Sangoma UCaaS
The Hidden Gap Inside Microsoft Teams
Microsoft Teams has transformed collaboration, connecting over 320 million people worldwide through chat, meetings, and shared workspaces. But when it comes to voice calling, many organizations quickly discover a gap. In fact, of the tens of millions of Teams users enabled for telephony, over 90% are choosing third-party voice services, signalling a strong channel and partner opportunity.
Out of the box, Teams isn’t a full telephony system. Its native calling capabilities can be cost-prohibitive and not designed for advanced voice environments.
That’s where Sangoma changes the story.
By embedding Sangoma’s enterprise-grade voice, SMS, and UC features into Microsoft Teams, partners can help customers:
- Cut through Microsoft’s licensing complexity
- Gain reliable 99.999% uptime telephony with site-survivability and failover options
- Unlock a unified experience where collaboration and communication truly connect
Why Businesses Need a Better Teams Calling Experience
For IT teams and business owners, the frustration is real:
- Expensive add-ons: Microsoft’s Phone System and Calling Plan licenses add significant monthly costs per user.
- Limited control: Teams offers minimal routing flexibility, limited analytics, and lacks advanced phone system capabilities.
- No safety net: If Teams goes down, calls stop, leaving businesses without business continuity.
- IT overhead: Integrating external calling manually can become a never-ending project.
For Sangoma partners, that pain equals opportunity, a chance to help customers simplify, save, and strengthen their communication strategy.
Sangoma’s Solution: Two Powerful Integration Paths
Every business has different needs. Sangoma makes it simple to meet them all with two proven approaches:
TeamHub for MS Teams (Embedded Experience) and Direct Routing (Native Experience).
Both deliver the reliability and flexibility of Sangoma UCaaS, but each fits a different type of customer.
1. TeamHub for MS Teams – Embedded Power, Without the Price Tag
Many customers want a simple, cost-effective way to make and receive calls right inside Microsoft Teams without adding expensive Microsoft Phone System licenses. They’re perfectly happy using a third-party embedded dialpad if it means saving money and streamlining their workflow.
That’s exactly what TeamHub for MS Teams delivers.
TeamHub embeds Sangoma’s full calling and UC experience directly within the Teams interface, giving users everything they need in one familiar workspace. The TeamHub Talk dialpad, accessible from the Teams menu, enables users to make and receive calls, view call history, and access key call features, all without ever leaving Teams.
Key Highlights
- Included free of charge with Sangoma UCaaS seats (Business Voice & CommUnity)
- No Microsoft Phone System license required
- Fast deployment: up and running in minutes
- Expanded capabilities like SMS, voicemail, contact center and more UC features
Best for: SMBs, mid-market customers, and cost-conscious organizations that want quick, reliable deployment.
Partner Value:
- Compete directly with vendors offering “free Teams integration”
- Close deals faster: less technical friction, faster time-to-revenue
- Upsell UCaaS features like AI, messaging, and contact center
| Pros: -> Included free of charge with every Sangoma UCaaS seat -> Quick setup and adoption -> Minimal IT effort | Cons: -> Less control than Direct Routing for enterprise networks -> Does not use the native MS Teams dialpad |
Watch the Demo (Partner Exclusive)
TeamHub for MS Teams
2. Direct Routing – Native Control and Enterprise Power
For large, IT-driven organizations, Direct Routing provides deeper integration, more control, and a seamless experience.
Using certified third-party connectors, Direct Routing connects Microsoft Teams’ native dialpad directly to Sangoma UCaaS.
This gives customers all the enterprise-level voice features they expect, PSTN calling, enhanced reliability, and administrative control, while staying within the Teams experience.
Key Highlights
- Native Teams dialpad with full PSTN connectivity
- Centralized routing and number management
Best for: Enterprises and IT-led customers that need control and a refined MS Teams experience.
Partner Value:
- Capture larger, higher-margin deals
- Provide professional services and managed deployment
| Pros: -> True native Teams experience -> Enterprise-grade control and compliance | Cons: -> Requires Microsoft Phone System license and other costs -> Higher setup complexity |
Choosing the Right Integration: A Quick Comparison
- Tip for Partners:
If your customer prioritizes speed, simplicity, and cost, go with TeamHub for MS Teams.
If they want deep control and MS Teams dialplan calling experience, choose Direct Routing.
Still not sure which option fits your customer best?
Watch the Demo (Partner Exclusive)
TeamHub for MS Teams vs Direct Routing
Why Sangoma Partners Are Winning with Teams Integrations
This is more than a technology story; it’s a partner success story.
With both integration methods, Sangoma partners can:
- Differentiate instantly with two flexible Teams calling options
- Overcome objections like “We’re already a Teams shop”
- Deliver more value without increasing customer costs
- Expand revenue with add-ons like managed services, and AI features
- Retain customers by providing a complete UCaaS ecosystem, not just voice
Sangoma’s partner-first approach ensures you’re not competing on price alone. You’re winning on reliability, flexibility, and trust.
The Market Advantage: Why Now Is the Time
In late 2024, Microsoft removed Teams from its Enterprise bundles, meaning customers must now purchase it separately per user. This change increases costs and opens the door for Sangoma partners to step in with better, more affordable solutions.
By combining Sangoma’s UCaaS with Teams, partners can help customers:
- Save money on Microsoft licensing
- Simplify their communication environment
- Simplify their communication environment
The result? More deals closed, more recurring revenue, and more long-term relationships.
One Vendor. Multiple Paths. Endless Opportunity
Whether your customer values simplicity and speed or control and scalability, Sangoma delivers both.
With TeamHub for MS Teams and Direct Routing, you can meet every customer where they are while growing your own recurring revenue and strengthening long-term partnerships.
Sangoma makes Microsoft Teams stronger.
And it makes you, the partner, even stronger.
Ready to Get Started?
Watch the Demo (Partner Exclusive)
TeamHub for MS Teams vs Direct Routing
Contact your Sangoma representative or distributor for training and sales enablement resources.