Communications platform

Pure cloud, pure efficiency

Our intuitive cloud UCaaS* blends voice, video, messaging, and call center functionality into a single platform, boosting productivity and streamlining operations at a fraction of the cost.

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^{* Powered by Business Voice, CommUnity, or Switchvox Cloud}

Cloud UC at a glance

Intuitive interface

End-to-end management

24/7 support

High-level security

99.999% uptime

How cloud unified communications works

Our pure cloud UCaaS is your all-in-one solution for business communication needs, offering enterprise-grade telephony features at an affordable price. Perfect for small to midsize businesses, it supports both singular locations and multi-tenant configurations, ensuring mobility and scalability as your business grows. Stay connected on the go with industry-leading mobile and desktop clients offering instant messaging, video conferencing, and productivity applications all on one platform.

Customer Spotlight

Holy Cross Catholic Multi Academy Company saves 20% on telephony bills with Sangoma Cloud.

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Features

What you can do with a cloud UCaaS

Call control

Our cloud UCaaS optimizes call control and provides flexible routing with Sangoma phones and multiple third-party phones. Additional features include:

Call pickup
Call transfer, park, and intercom
On-demand and always-on call recording
Paging and group paging
Ring groups

Voicemail and SMS

Enhance your voicemail and messaging functions with:

SMS
Voicemail-To-Email
Voicemail Transcription

Collaboration

With a cloud UCaaS, collaboration never stops. We include everything you need to increase office productivity while keeping within your IT budget, including:

Custom Integrations with Salesforce and Microsoft Teams
Faxing support
File Sharing
Internal and external chat in meetings
TeamHub softphone for desktop and mobile
Unlimited meeting duration for audio and video conferencing

Departmental contact center

Upgrade your contact center with cloud communication features to improve agent productivity and increase customer satisfaction with:

Custom Music / Message On Hold (MOH)
Directory
Enhanced CallerID
Hot Desking/Hoteling
IVR
Monitor, whisper, and barge
Presence
Queue Management Switchboard
Reporting – Cradle to Grave
Unlimited Ring Groups

Explore Contact Center Solutions

Explore more deployment types

Hybrid UCaaS

Experience the best of both worlds with Hybrid UCaaS, combining cloud remote access and local survivability for unmatched reliability in business communications.

On-premises UC

Own your own communications system with Sangoma’s On-Premises UC. Designed for small and medium sized businesses, it offers a fully-featured VoIP phone system.

Our deployment models

Cloud

Hybrid

On-prem

Not sure which model suits your needs? Compare their full list of detailed features.

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Sangoma’s Cloud UCaaS

When is a cloud-based UCaaS platform the best choice for your business?

A cloud-based UCaaS platform is ideal for businesses with remote, hybrid, or globally distributed teams that need an affordable, scalable, out-of-the-box solution with minimal IT involvement. It consolidates voice, video, and messaging into a single platform, offering centralized management that simplifies operations and reduces the need for extensive on-site hardware.

What are other deployment models for UCaaS?

UCaaS deployment models include cloud-based (fully hosted online) and hybrid (combining on-premises and cloud). An on-premises system is a unified communications (UC) platform managed on-site. Each suits different needs for scalability, control, and budget.

How difficult would it be to switch from my current setup to the cloud?

Shifting to the cloud can be straightforward with proper planning. The difficulty depends on factors like the complexity of your current setup, data migration needs, and user training. Reputable UCaaS providers like Sangoma offer tools and support to simplify the transition.

What features are included in Sangoma’s cloud UCaaS offering?

Sangoma’s cloud Unified Communications as a Service (UCaaS) platform provides a comprehensive suite of features designed to enhance business communications:

Call Control: Advanced call management capabilities, including call pickup, transfer, park, intercom, paging, group paging, ring groups, and both on-demand and always-on call recording.
Voicemail and Messaging: Features such as voicemail-to-email, SMS, and instant messaging to ensure seamless communication.
Collaboration Tools: Integrated solutions like Sangoma Meet for video conferencing and TeamHub for team collaboration, facilitating efficient teamwork.
Contact Center Features: Advanced functionalities to support customer service operations, including call queuing, interactive voice response (IVR) systems, and detailed call analytics.

Does Sangoma’s cloud solution integrate with other business applications like Salesforce or Microsoft Teams?

Sangoma’s cloud UCaaS offers integrations with popular business applications including MS Teams and Salesforce to enhance productivity.

Microsoft Teams: Direct routing integration allows users to make and receive calls directly from the Teams interface without the need for additional software or interfaces.
Salesforce: Integration enables features like click-to-call, inbound screen pops, and call detail tracking, streamlining customer relationship management.

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Communications platform

Pure cloud, pure efficiency