Hybrid UCaaS is ideal for businesses with critical communication needs, like healthcare or education, that need to control sensitive data while benefiting from cloud scalability and flexibility. It combines on-premises reliability with cloud advantages, ensuring business continuity and security.

The biggest advantage of Hybrid UCaaS is local survivability. If your internet connection or cloud services go down, your local phones continue to function through the on-premises system, ensuring uninterrupted communication. This model also provides:

• Local quality of service for telephones, maintaining clear and reliable call performance.
• Enhanced support for telephone configurations, ensuring customization and flexibility.
• Automatic failover to any connected internet connections and/or POTS, keeping operations running smoothly even during network disruptions.

While the on-site system ensures continuity, the cloud adds flexibility for remote work, scaling, and additional support.

Sangoma’s hybrid Unified Communications as a Service (UCaaS), utilizing Business Voice Plus, blends cloud-based flexibility with the reliability of on-premises infrastructure. This integration is achieved through the deployment of the on-site StarBox® appliance in conjunction with cloud-based network components. The StarBox® manages local call processing and has multiple failover options, ensuring uninterrupted internal communications, while the cloud infrastructure facilitates external connectivity and mobile access. This design ensures that even if the internet connection is disrupted, internal communications remain operational, providing both mobility and local survivability.

Yes, the hybrid UCaaS is designed to support multi-location businesses by offering:

• Multi-Location Flexibility: Ensures seamless communication and management across various sites.
• Centralized Management: Allows for unified control and oversight of the communication system from a single platform.

This design facilitates efficient operations and consistent communication standards across all business locations.

To maintain communication during unforeseen outages, Sangoma’s hybrid UCaaS offers multiple failover options:

• 4G LTE: Provides a wireless backup connection to the internet, ensuring continued external communications if the primary connection fails.
• POTS Lines: Traditional Plain Old Telephone Service lines can be utilized as a fallback to maintain voice communications during internet disruptions.