Manufacture better connections
Sangoma’s Unified Communications as a Service (UCaaS) provides a reliable, all-in-one communication system designed to keep your teams connected, your operations efficient, and your workplace safe.
Streamline conversations, power up production
Real-time communication
Improve safety
& compliance
Cost-effective
& scalable
Remote
monitoring
Maintenance support
Don’t slow down your production operations
Communication breakdowns in manufacturing lead to delays, mistakes, and safety risks. Poor connectivity disrupts production, mismanages inventory, and wastes time. Stay ahead with a smarter communications solution.
Real businesses. Real results.
This system is proving to be one of the best I have ever used in my 15 years of managing call centers… The monthly costs have enabled me to keep my costs lower than most BPO options, while still being able to provide world class service. Communication [with Sangoma] is outstanding. From sales to support they always address my concerns and act quickly on them” Read more
Rob Fiedler, Director of Customer Experience at Temco Logistics
Zero downtime manufacturing
4G/5G backup
Order processing
99.9999% uptime
Uninterrupted production
Keep your factory running during communication outages with wireless 4G/5G backup, avoiding interruptions to production lines, assembly, and shipping.
Reliable order processing
Ensure your orders and supplier communication stay on track during outages, protecting production schedules and keeping operations running.
Push-to-talk for real-time communication
Connect via voice, chat, SMS, and more
Mobile integration
PCI-compliant
Tailored workflows with CPaaS app
Real-time alerts and notifications
Remote support from anywhere
Integrate with MS Teams and other apps
Smarter tools for faster production
Our Conversational IVR enables hands-free inspections and live production monitoring. AI transcription, sentiment analysis, and live summaries improve floor efficiency, troubleshooting, and quality control.
For customer support, our contact center solution works as an add-on with chatbots that handle basic questions and AI that help staff communicate clearly across multiple languages.
Your deployment, your way
Pure cloud UCaaS
Featuring multi-tenant configuration and robust security, our cloud UCaaS maximizes business collaboration while minimizing costs.
Hybrid UCaaS
Experience the best of both worlds with hybrid UCaaS, combining cloud remote access with local survivability for unmatched reliability in business communications.
On-premises system
The best value in unified communications – enjoy all features at one price with Sangoma’s on-premises system. It is designed for small and medium-sized businesses and offers a fully featured VoIP phone system.