Scalable retail and restaurant
communications solutions
Sangoma’s retail solutions are designed to tackle service industry challenges head-on. Simplify communications, improve operations, and keep your team connected—whether you have one location or a growing network of stores and restaurants.
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The real cost of poor communication in retail and restaurants
An unreliable communication system creates chaos—missed orders, uncoordinated staff, and frustrated customers—leading to bad reviews and lost revenue.
Sangoma’s reliable, easy-to-use platform keeps your team connected, customers happy, and operations running smoothly across all locations.
Keep your team connected, whether on the floor, behind the scenes, or on the move
99%
uptime
Multi-location
Save money
Happier customers
PCI-compliant
Infused with GenAI
Keep your retail business in sync
Make customers smile
Manage inquiries quickly and consistently across call, email, or chat for better service
Stay accessible anytime
Keep staff reachable on the floor, in the back office, or off-site to never miss a customer opportunity
Handle busy periods
Manage high call volumes during peak times without losing customer opportunities or overwhelming your team
Increase sales
AI chatbots help customers check availability, place orders, and get quick answers, freeing up staff for in-store sales
Speedy service
AI Assist helps your team respond faster with clear, professional replies to customer inquiries
Run your restaurant like a pro
Better customer engagement
Improved team performance
99.9999% uptime,
4G LTE failover
Contact center
Manage all customer inquiries from one place, whether it’s a call, email, or text
Faster service
Easily track customer info, orders, and interactions in one place, making it quicker for your team to serve customers
Personalized customer experience
See customer details and past orders before answering, allowing your team to offer quicker, more tailored service
Convenient ordering
Customer order anytime, anywhere with mobile contactless ordering
Quick customer service
Chatbots and virtual assistants share menu details, handle orders and questions instantly
More time for your staff
Automate routine tasks so your team can focus on customers
Smoother phone calls
IVR guides customers through common questions and collects feedback without staff involvement
Connect quickly with customers with communications apps
Call flow
Automate customer service with a customizable IVR system
Curbside
Simplify online orders and curbside pickups with easy SMS and email communication
Appointment suite
Reduce no-shows by letting customers book appointments and get SMS reminders
Phone monitor
Monitor the status of phones and softphones in your network, sending real-time alerts for quick issue resolution
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Secure, reliable connectivity for your business
Robust network security
Safeguard data with firewalls, intrusion prevention, and content filtering.
High-speed, secure Wi-Fi
Reliable, protected connectivity for employees and guests.
24/7 network monitoring
Proactive issue detection and resolution.
Automatic failover for internet connectivity
Seamless backup connection to prevent downtime.
Intelligent call routing with IVR
IVR ensures customers reach the right person instantly.
Real practices. Real results.
With Sangoma managing our communication and network solutions, we’ve seen a dramatic improvement in our operational efficiency. The proactive support has freed up our resources, allowing us to focus on what we do best: delighting our customers.
Leadership from restaurant
