Regional Pizza & Italian Restaurant Chain Simplified Communications and Network Management Across 22 Locations with a Single Provider
The Customer
Established in the early 1990s, this family-owned pizza and Italian restaurant chain operates multiple locations across Arizona and Colorado.
Business Challenges
The customer faced several infrastructure and operational challenges that required immediate attention:
- Voice provider discontinuation: Their existing provider announced the end of service, requiring a full replacement across all 22 locations.
- Fragmented vendor environment: Voice, internet, and managed services were spread across multiple providers, increasing complexity and slowing support.
- Slow and inconsistent network performance: Existing connections did not provide the speed and reliability needed.
- Poor managed service support: Their current MSP was not effectively managing Wi-Fi and firewall systems.
- Lack of standardization across locations: Each site was managed differently, making support and future growth more difficult.
Solutions From Sangoma
Working with Savage Cloud Group, LLC, the customer partnered with Sangoma to implement a modern, fully managed communications and network solution across all 22 locations.
Key components included:
- Fiber connectivity upgrades: Deployment of 100 Mbps fiber circuits at each location to improve performance and reliability.
- Managed 5G wireless backup: Pooled 5G wireless backup ensured business continuity in the event of primary circuit outages.
- Meraki managed Wi-Fi infrastructure: New access points provided stronger, more reliable wireless connectivity for staff and operations.
- Sangoma CommUnity UCaaS platform: Deployment of Sangoma’s cloud communications solution with 84 Essential licenses and 39 Standard licenses to support staff communications across all locations.
- Fully managed network services: Sangoma provided ongoing management, monitoring, and support, eliminating reliance on multiple vendors.
The Results
With Sangoma’s managed network and UCaaS solution in place, the restaurant chain upgraded communications and network performance across all 22 locations while keeping costs under control.
Key results included:
- Replaced their legacy voice system with a modern cloud communications platform across all locations
- Improved internet speed and reliability with upgraded fiber connections and managed Wi-Fi
- Consolidated multiple vendors into a single provider, simplifying support and accountability
- Added built-in wireless backup to help keep locations online during outages
- Created a standardized network setup across all locations, making it easier to manage, support, and expand
- Projected total savings of approximately $100,000 compared to their previous multi-vendor environment
By moving to a fully managed, bundled solution from Sangoma, the customer now has a reliable and repeatable technology foundation that supports daily operations and future growth.