How Acme Residential Saved $24K Annually and Improved Network Reliability with Sangoma’s Managed Cloud and Communications Services

Acme Residential is a privately owned real estate management company operating over 4,000 apartment units across Michigan, Ohio, and Mississippi. With 24/7 operations and a growing portfolio, reliable communication and secure connectivity are critical to their day-to-day leasing and business functions.

Prior to partnering with Sangoma, Acme faced persistent roadblocks that impacted operations:

• Unreliable phone service: Their previous provider often took days to resolve issues, disrupting leasing operations and customer communication
• Lack of urgency and support: With homes to manage around the clock, downtime wasn’t an option, but timely service was lacking
• Cost and scalability constraints: Existing network infrastructure wasn’t flexible or cost-effective enough to support expansion
• Security gaps: Acme needed better visibility and peace of mind when it came to network protection

With the help of partner Cygnus Systems, Acme began rolling out Sangoma’s services in phases, starting with their corporate office and expanding to 25 property locations:

• Scalable setup with 64 seats across 25 locations, and future plans to adopt the TeamHub app for even greater collaboration
• Sangoma Cloud UCaaS paired with P325 phones, giving leasing staff the tools to make, park, transfer, and receive calls with ease
• Broadband circuits with 4G backup, ensuring stable, always-on internet connectivity across properties
• Managed FortiGate routers and a Managed Cloud Firewall, delivering centralized protection and simplified expansion to new sites

Just a few months into the deployment, Acme Residential is already seeing improvements:

• Built-in scalability for growth, with a cloud-based firewall priced per solution, not per location, making it easy to expand without added complexity or cost
• $24,000 in annual savings by switching to Sangoma
• Reliable connectivity across properties, with any network issues resolved quickly and without disruption
• Stronger security through a managed cloud firewall that’s easy to scale with each new property
• Better support experience, with onboarding that hit every timeline and issues typically handled the same day

According to Robert Goldman, Acme Residential’s IT Technical Lead, Sangoma’s solutions offer a winning combination of reliability, cost savings, and scalability:

“It just works. With the managed firewall, we don’t have to think about it, it gives us peace of mind. Support has been great, and the pricing model is simple and scalable.” – Robert Goldman, IT Technical Lead of Acme Residential