Your phone line, staffed 24/7
Creating your AI Receptionist…
My AI Receptionist
Agent profile
Name your AI agent and choose the languages it speaks.
Sonella, warm⇅Business details
Tell Sonella about the business it answers for.
Greeting
What callers hear when Sonella picks up.
Hours & routing
When to answer, and who to bring in.
Ready-made templates, built for your industry
Each workflow template addresses the questions your industry actually gets asked, and the escalation rules that go with them.
The challenge: Unanswered calls during patient surges, staff pulled away from care, and no after hours coverage.
Natural conversations
Callers speak naturally and get to the point. Sonella understands intent rather than keypresses, so there is no menu tree to press through.
Vertical intelligence out of the box
Ready-made templates encode the real questions and escalation logic of your industry, so there is no generic assistant to train from scratch.
Routing with context
Calls route by what the caller needs: a department, a named person, or an urgent issue that belongs with the on-call provider. The person who picks up gets the context.
Safety by design
Every template follows the same three guardrails: never confirm something unverified, verify identity before anything sensitive, and hand off to a person for complex questions, urgency, or on request.
