Reporting and Analytics
Utilize Data to Enhance Productivity
Switchvox delivers professional ad hoc and scheduled reporting data on every call in and out of the phone system.
Call Center Reporting
Switchvox offers a complete suite of Queue Reports that give call center & contact center supervisors and managers the information they need to make sure their goals are being met.
Completed calls, abandoned calls, log in times, and many more metrics can be measured by hour, day, month, or year.
Reports Now and Later
Switchvox provides real time queue statistics in the Switchboard Queue panel and provides up-to-date statistical data in the administrative reporting suite.
With the Switchboard Queue panel, it’s easy to see how each group and each member of that group is performing. At a glance, queue metrics, such as how many calls are waiting and for how long, are immediately visible.
Once you find the reports you like, you are able to determine how often and exactly what time you want them delivered. Switchvox will email it to the necessary staff, automatically, on the schedule you set.
Reports and Analytics Features
Switchvox Queue Reporting instantly shows you meaningful trends with graphical charts.
With the ability to monitor what’s happening in your queues, you can continually improve your sales and customer service processes.
With Switchvox, you can view graphs and reports of statistical data about the calls in your system. Find out useful information such as when the highest call volumes occur or if callers are hanging up when they reach a specific point in an IVR.
Visit our Demo Center to learn more about Switchvox’s advanced reporting options
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