Solutions | Healthcare

Improving Patient Care with a Phone System for Healthcare

Delivering advanced, affordable VoIP for healthcare

VoIP business phone system needs to help you do more than answer calls. With Switchvox, you can connect staff and patients in minutes, respond faster, have patient data at your fingertips from your office or from your mobile phone.

Avoid the bottleneck of appointment scheduling, prescription refills, and patient calls. Switchvox can help route and organize incoming calls keeping the office running smoothly at all times. Check out our guide and see how Switchvox can improve your office communication.

See how Switchvox helped Inland Eye Specialists revolutionize their patient experience.

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Cut the Cord and Go Mobile

Connect patients to the right person at any time in any location on any device including your smartphone.

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Availability Defined by You

Set your status to determine your availability and define how your calls get routed.

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Privacy Regardless of Time and Location

Integrate all office communications right from your smartphone, without sacrificing your personal information.

Why Switchvox?

Switchvox helps improve quality and is also cost efficient. Many companies such as Strategic Health Care of Santa Barbara were very impressed with the features and saved money. Strategic Health Care reported cost savings of more than $25,000 a year in user costs.

Strategic Health Care stated, “Among the reasons for selecting Sangoma was the flexibility of the Switchvox Unified Communications solution – the family of IP PBXs delivers web interface applications directly to the telephone handset. Known for its user-friendly edge with administrators, it also has a price point advantage. The business-critical features that businesses require today are already included in the price of the appliance, rather than priced separately as add-on features.”

Patient care is the core concern of all medical offices.  Switchvox helped the Kidney Specialists of Minnesota route calls after hours more effectively, so their patients were able to get the care they needed as quickly as possible. 

“We don’t have a call center, but we do have a very high call volume with a lot of staff members taking calls. We do not use the automated IVR during business hours, but our receptionist can transfer calls to any location of a specific medical staff member. The system is so simple that to tell you the truth, the hardest part for the staff is getting used to not dialing ‘9’ before they make a call!” says Steingraber, Director of Information Technology for KSM. 

Chat with sales and see how much your medical office can save with Switchvox.

Healthcare Features with Switchvox

This feature allows you to pull up patient records. The Switchboard helps the industry take a step closer to EMR and EHR. The Switchboard also allows the receptionist to have a call control interface on their desktop. This web-based call dashboard increases worker efficiency by allowing the receptionist to click-to-dial and transfer, and instant message anyone, regardless of location. 

Call recording feature allows you to record calls, this is especially beneficial for improving customer care.

When you have multiple medical offices it may be a little more difficult to get in contact with other employees. With the Multisite feature you will be able to get connected between multiple offices, by only dialing the extension numbers.

Healthcare providers have to stay on the go to keep up with many of their patients. The mobility feature makes it easy to keep in touch no matter where you are.

With the call queues functionality you can direct the customers right to where they need to be. You can upload music or record announcements, and you can let your callers know when they can expect to talk to someone.

Switchvox Queue Reporting instantly shows you meaningful trends with graphical charts. By looking at the trends you will be able to improve your customer service and sales.

Switchvox can integrate easily with 3rd party solutions for easy automatic reminders. By installing an automated telephone system, the process of appointment reminders can be simple and save your personnel hours.

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