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What is VoIP?
Voice over Internet Protocol (VoIP) is the transmission of phone calls over the Internet instead of using traditional telephone landlines.
VoIP (typically pronounced “voyp”) is also called “IP Telephony” since it channels voice calls and voice data through IP networks, LANs (Local Area Networks) and the Internet.
VoIP enables businesses to:
- Reduce and consolidate IT infrastructure
- Eliminate the need to pay a phone company for traditional phone lines
- Save as much as 60-70% on phone bills
- Enjoy advanced features that aren’t available with traditional business phone systems
Benefits of VoIP
VoIP phone systems (especially cloud-based VoIP phone systems) tend to be much less expensive than traditional systems for both local and long distance calling.
VoIP phone systems operate over the Internet, which means they are capable of being accessed anywhere there is an internet connection. That means you can make and receive calls from anywhere you’d like and it’s as if you’re still sitting at your desk!
Cloud-based VoIP phone systems are very flexible and have the ability to expand or contract with your organization.
Better call routing and screening
VoIP phone systems have the capability of using auto attendants to answer calls and route them to the appropriate location. This saves your business time, money, and frustration.
With VoIP phone systems, being away from your phone doesn’t have to limit your ability to stay connected to prospects, customers, and team members. With features like “Find Me Follow Me,” you can have your calls routed to several different locations in order to “find you”.
Better internal communication
Internal communication is vital to organizations of every size, and VoIP phone systems make internal communication easier. Features such as status indicators allow team members to see who’s available and who’s not. Chat features allow direct and instant lines of communication among your team, so there’s less time wasted trying to communicate, and more time spent actually communicating.
Better data with caller insight
With VoIP phone systems, you can integrate your calls with your business’s customer relationship management software (CRM), allowing you to get better insights into who is calling and what actions they’re taking before and after engaging with your business via telephone.