Temco Logistics Delivers Superior Customer Service with Sangoma
- Temco was impressed with the ease of operation, intuitive user interface, and high value reporting capabilities included with the Contact Center platform
- Contact Center could handle their call volumes with ease, which averaged 20,000 to 40,000 calls a month, and as many as 91,000 calls during sales events
- Temco loves the ability to build and use new queues on the same day, switch queues on the fly, and answer on-hold customer calls using the call back feature
- Temco saved $40,000 on annual labor costs, $20,000 on annual phone costs, and were able to offer remote work options to 45% of staff, which saved them even more in overhead costs